Return & Refund Policy

InventoryIQ is a software-as-a-service (SaaS) product. We do not ship physical goods, so there is nothing to return. This policy explains when and how we issue refunds for subscription payments.

1. Free Trial

Every new account includes a free trial (currently 30 days for merchants migrating from Stocky; the standard trial is 14 days). You will not be charged during the trial. You can cancel any time before the trial ends and no charge will be made. We require no credit card details to start exploring, though one is required to begin the trial of a paid tier.

2. Monthly Subscriptions

Subscriptions renew automatically each month. Because the Service is delivered digitally and consumed on a continuous basis, monthly fees are non-refundable once a billing period has begun, except as described below.

3. When We Issue Refunds

We will issue a full or pro-rata refund in the following situations:

• Accidental renewal: if you cancel within 7 days of an automatic renewal and have not actively used the Service in that period, we will refund the most recent monthly charge.
• Duplicate charges: any duplicate or erroneous charge is refunded in full.
• Service unavailability: if the Service is materially unavailable for an extended period due to our fault, we will issue a pro-rata credit or refund for the affected days.
• Required by law: where consumer protection law in your jurisdiction requires a refund, we will comply.

4. How to Request a Refund

Email us at support@ecominventoryiq.com from the email address associated with your account, including:

• Your account email and Stripe customer ID (if known);
• The date and amount of the charge;
• The reason you are requesting a refund.

We aim to respond within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days.

5. How to Cancel

You can cancel your subscription at any time from your account settings or by emailing us. Cancellation stops future renewals; you keep access until the end of the current paid period.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We will work with you in good faith to resolve any billing concern. Unjustified chargebacks may result in account suspension.

7. Contact

Refund or billing questions? See our Contact page.